1. Information We Collect
We may collect and store the following types of information:

Personal Information – such as your name, email, phone number, address, and delivery instructions, provided voluntarily via contact forms, bookings, emails, or phone calls.

Service-Related Information – including delivery locations, items for transport, special requests, and feedback.

Technical Information – such as your IP address, browser type, and access time when visiting our website.

Communication Records – including emails, SMS, and call logs for customer service purposes.

2. How We Use Your Information
We collect and use your data only for the purposes necessary to deliver our services, including:

Scheduling and managing delivery bookings

Responding to inquiries and customer support

Confirming pickup and drop-off logistics

Internal record-keeping and invoicing

Improving our services and operations

Communicating service updates or promotions (with your consent)

3. Disclosure of Information
We do not sell or rent your personal data to any third party. However, we may share information under the following circumstances:

With our subcontractors and drivers strictly for the purpose of completing your delivery

With service providers (e.g., email, SMS systems) who help us communicate with you

Where legally required by government agencies or court orders

All third-party partners are obligated to handle your data securely and confidentially.

4. Data Storage and Security
We take all reasonable precautions to protect your personal data from loss, misuse, or unauthorized access.

Information is stored securely using password-protected systems and secure cloud platforms

Only authorized personnel have access to sensitive information

Contact forms and booking systems are protected with SSL encryption

5. Cookies & Website Analytics
Our website may use cookies to enhance your browsing experience and track anonymous visitor data through analytics tools. This helps us understand how visitors use our site and improve navigation.

You can choose to disable cookies in your browser settings if preferred.

6. Accessing and Updating Your Information
You have the right to:

Access the personal data we hold about you

Request corrections or updates to inaccurate information

Withdraw consent for marketing communications at any time

To do so, please email us at: bookings@adelaidedeliveryservices.com

7. Third-Party Links
Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of such third-party sites and encourage you to read their privacy policies.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us
If you have any questions or concerns about this policy or how your data is handled, please contact:

Adelaide Delivery Services
📧 bookings@adelaidedeliveryservices.com
📍158 Francis Rd, Wingfield SA 5013